User always comes first
When designing a product, we always think of how you and your end user is going to experience it.
We've culled, cut-down and redeveloped to focus on bringing you the finest and most premium RapidWeaver addons. You are going to like what you see, so join our Cloud club to get premium addons delivered direct to your account every month.
And for those still wanting our well-tested and mature addons, you can now get them for any price you think they are worth in our Oak Bundle. Pay as you wish. They're in the club too on your product dashboard. Now that's good shopping.
No matter what you're stuck with, our human support team will respond as quickly as possibly and in a friendly way. We have plenty of docs you can read through online, and downloaded with each item, and we aim to help as much as we can. And yes, previously purchased items are still supported.
It should be noted, Cloud club members are entitled to FREE and fast priority support as part of their plan. Yeah 🎖 And everyone else has all they need in the docs to make it work, or if they get stuck, they can contact us via 21.co for a $1 charity donation for help.
We don't offer refunds on our digital products, but the subscription packages can be cancelled at anytime. That said, we have a fast, responsive and great support team and will do our very best to make you satisfied and get you where you want to go in your RapidWeaver project.
Yes you can. The Cloud Club is billed $39 to signup and $15 per month to stay a member, and can be cancelled anytime after you've started. You can cancel from within the dashboard.
Any cancelled accounts will no longer receive club benefits such as free items every month, constant updates and exclusive items, the dashboard to download all items will be closed, there'll be no more free support, all just forms embeds will cease to work and apps access will be closed 😪
Sure. If you want to upgrade from a previous product Bundle to Cloud club (such as Ultimate, Stacks, Themes or Sayonara Bundles), send us an email and we'll get right on that! Signup fee is (waived) free to you and you can start your membership straight away for only $15 per month.
Paid support is via charity donation and we'll collect this only after we've replied to you.
If it's a bug on our side, we'll fix it and credit you for another question on us.
For pre-sales questions, get in touch here.
And, remember, all docs are here.